Privacy Policy

This Privacy Policy describes how ProView LLC and its affiliates ("Company," "we," or "us") collect and process personal information in relation to your use of our services, website useproview.com, and mobile application (collectively, the “Platform”). The Platform provides a web and mobile tool for in-home trade and service providers (such as home inspectors, construction contractors, and other professionals) to manage and document in-home service appointments. The Platform uses artificial intelligence and audio/visual recording capabilities to assist service providers during appointments. If you do not agree to this Privacy Policy, your choice is to not utilize our Platform or provide personal information in connection with it. By utilizing our Platform, you agree to this Privacy Policy and expressly consent to the processing of personal information according to this Privacy Policy.

1. Personal Information We Collect

Information You Choose to Give Us

• Service Provider Information: name, employer or company name, address, email address, telephone number, and professional credentials or license information.
• Customer Information: name, address, email address, telephone number, and the nature of the service requested or reason for the appointment.
• Payment information from service providers for the purchase of Company services (e.g., Platform subscriptions) and from customers for the purchase of service providers’ services.
• Audio recordings of in-home service appointments, including the full content of conversations between service providers and customers, and transcripts of those recordings.
• Photographs and images captured during in-home service appointments, which may incidentally include images of home occupants, personal documents, or other personal information visible within the home.
• Information related to the services we provide, including account information, survey responses, and communications with our support team.

Information Automatically Collected by Using Our Website and Application

• Your device data and how you interact with our website and mobile application, including IP address, browser type, operating system, and unique device identifier.
• Usage information, including the pages or content you view, features you use, searches, and interactions within our website and mobile application.

Information We Collect from Third Parties

• Address suggestions from an address lookup service (Photon/OpenStreetMap or Google Places) when you type an address into the Platform.
• Subscription and billing status from our payment processor, Paddle.
• Records created through the Platform by an AI assistant that your company connects to its ProView account.

Categories of Sensitive Personal Information

• Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

Job Applicants

If you apply for a position with ProView, we collect the information you submit, such as your name, contact details, résumé, work history, and any other materials you provide. We use this information only to evaluate your application and communicate with you about it. We do not use applicant information for marketing. We keep it for as long as needed for hiring or as required by law.

2. How We Use Information We Collect

We may process this information to:

• Fulfill or meet the reason you provided the information. For example, if you are a service provider purchasing a Platform subscription, we will use your information to process your payment and provide access to the Platform. If you are a customer, we will use your information to facilitate and document the in-home service appointment.
• Provide, offer, support, personalize, or develop our Platform and services, including using artificial intelligence to analyze audio recordings, photographs, and other data collected during service appointments.
• Generate AI-powered insights, recommendations, and performance ratings for service providers related to safety and compliance, service quality, sales techniques, and suggested next steps.
• Evaluate service provider compliance with safety standards, industry requirements, and applicable standard operating procedures (SOPs) and scopes of work.
• With your permission, train and improve our AI models.
• Create, maintain, customize, and secure your account with us.
• Process your requests, purchases, transactions, and payments and prevent transactional fraud.
• Provide you with support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• Help maintain the safety, security, and integrity of our website, services, databases and other technology assets.
• Test, research, analyze, and conduct product development to develop and improve our website, and related services.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
• Send promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
• Fulfill any other use that we describe when you provide the information.

Please note that we may anonymize or reasonably deidentify your personal information so that it can no longer be reasonably associated with or used to identify you in some circumstances. We may retain and use such information for any legitimate business purpose without further notice to you or obtaining your consent, unless required by law.

3. Disclosing, Sharing, and Selling Information

Disclosing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. We disclose personal information as stated below:

• with artificial intelligence, data analytics, software/IT, cybersecurity, cloud service, financial, legal, and other similar providers that support our business, including third-party AI service providers that process audio, visual, and other data collected during service appointments.
• with banks and credit card processors to the extent necessary for Company to deliver the services.
• with AI assistants (such as Claude, ChatGPT, or Cursor) that a company administrator connects to the company's account, which can access that company's recordings and transcripts.
• when we believe sharing is necessary to protect our rights, preserve safety, investigate fraud or other wrongdoing.
• when required by law, which includes complying with any court order, law, or legal process, including responding to a government or regulatory request.
• in connection with the sale, transfer or financing of Company’s business or its assets, including a bankruptcy proceeding or to our affiliates.
• to enforce or apply our agreements, including for billing or collection purposes.
• for any other purpose we disclose to you when you provide the information.

The service providers that currently process personal information on our behalf are OpenAI (AI transcription and analysis), Paddle (payments and subscription billing), our address lookup provider (Photon/OpenStreetMap or Google Places), Vercel (hosting and website analytics), Resend (email delivery), Cloudflare Turnstile (spam protection on website forms), and our font providers.

Selling Personal Information

Company does not sell personal information to any third parties.

We require service providers and other third parties who receive personal information from us, including AI providers, to protect it with safeguards equal to those described in this Privacy Policy and to use it only to provide services to us.

4. Information Security and Retention

We use reasonable administrative, technical, and physical security measures to protect the personal information we retain and to help ensure that it is used in accordance with this Privacy Policy.

We keep account information while your account is active. Recordings, photos, transcripts, and AI analyses are kept for as long as your company's account is active and are deleted within 30 days after the account is closed, unless your company administrator deletes them sooner. When you delete your account, we delete your account and associated personal information within 30 days, except where the law requires us to keep it. You can delete your account at any time by contacting info@useproview.com. You can withdraw consent to AI processing or text messages at any time by contacting info@useproview.com, or by replying STOP to any text.

5. Cookies and Tracking Technologies

Cookies and Tracking. Our website does not use advertising cookies, tracking pixels, or third-party marketing trackers. We use Vercel Web Analytics, which does not use cookies, to collect aggregate, anonymous information about website visits. Our mobile application may use cookies or similar technologies needed for login and core functionality. If we add other tracking technologies in the future, we will update this policy.

6. Other Important Information

Linked Websites

Our website and mobile application may contain links to other websites. We assume no responsibility for the content, privacy policies, or practices of any third-party websites. You expressly relieve Company from any and all liability arising from your use of any third-party website, or from the content of any third-party website.

Children's Privacy

Our Platform is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information promptly.

Use of Artificial Intelligence

Company uses artificial intelligence (“AI”) technologies, including third-party AI service providers, to process personal information collected through the Platform. AI is used to analyze audio recordings and photographs from in-home service appointments to evaluate service quality, safety, and compliance with applicable standards and SOPs; generate performance ratings, which may include a technician sentiment inferred from word choice, and recommendations for service providers; and identify opportunities for service improvements and sales techniques. Before a recording begins, the mobile application asks the service provider to confirm that everyone present has been told the appointment is being recorded. Personal information, including audio recordings, photographs, job documents, and conversation content, is transmitted to third-party AI service providers, such as OpenAI, for transcription and analysis. Transcripts, AI analyses, and reports are stored by Company. While Company takes reasonable steps to ensure that third-party AI providers maintain the confidentiality of personal information and do not use it for purposes other than providing services to Company, Company cannot guarantee the security of data transmitted to or processed by third parties. Additional disclosures regarding the limitations and accuracy of AI-generated outputs will be provided in Company’s Terms of Use.

Text Messages

If you opt in to receive text messages from ProView, we use your mobile number to contact you about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. We do not share or sell mobile phone numbers or text message opt-in consent with third parties or affiliates for their marketing purposes. Text message opt-in data and consent are not shared with any third parties except service providers who help us deliver messages.

Changes to our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notification that the Privacy Policy has been updated on our website and/or within our mobile application. If we make material changes to how we treat the personal information we collect, we will notify you through a prominent notice on our website and/or within our mobile application, in addition to any other means necessary to fulfill our legal requirements. The date the Privacy Policy was last revised is identified at the top of the page.

7. Contact Information

For questions regarding this Privacy Policy or to exercise any applicable privacy rights, you may contact us at any of the following:

Email: info@useproview.com

Address: 555 Friendly Road, Suite 300, Pontiac, MI 48341

Phone: (888) 870-8765